Fees and billing FAQs

Information for private and medical aid patients.

What would you like to know?

We have covered most of the questions we frequently receive from patients, and have categorised them for medical aid-funded and privately funded patients.

Answers you can expect to find include information about medical aid, fees, payments, branch locations, and the people who will be taking care of you. ย 

Medical aid-funded patients

Who will be taking care of me?
Where can I find an SCP branch?
Where can I find out more about my procedure?
Does SCP charge medical aid rates?โ€ฏ
Can I get a quote for my procedure?
Should I talk to my medical aid scheme prior to a procedure?
โ€ฏWhen is pre-authorisation required?โ€ฏ
Will my radiology fee get added to my GP or clinicianโ€™s invoice?
Are claims submitted directly to the medical aid scheme?โ€ฏ
What happens if my savings are depleted?โ€ฏ
Will a hospital plan cover my radiology fees?โ€ฏ
If I must cover a shortfall, how can I make a payment?
I still have some questions.

Privately funded patients

Who will be taking care of me?
Where can I find an SCP branch?
Where can I find out more about my procedure?
What terms apply to privately funded patients?
What rates are charged?โ€ฏ
Can I get a quote for my procedure?
How can I make a payment?
I still have some questions.